Currently we can only deliver orders to addresses located within the United Kingdom.

Christmas Cards – Frequently Asked Questions

How long will my order take to arrive?

Please allow 3–5 working days for delivery. During particularly busy periods, delivery may take up to 14 days, so we recommend ordering in good time for Christmas.

Do you offer next-day delivery?

Unfortunately, we’re unable to offer a next-day delivery service at this time.

Can I buy the Christmas cards in a shop?

Our Christmas cards are currently only available to purchase through our online shop, mail order via the brochure, or via telephone order. Unfortunately, we’re unable to offer them in stores.

How much does delivery cost?

Delivery costs £3.75 for orders valued up to £24.99. Delivery is free on orders over £25, so why not stock up for Christmas or consider placing an order with a friend to make the most of free delivery?

Are the cards available as mixed packs?

Our Christmas cards are sold in single-design packs of 10, each with white envelopes.

Can I send my order to a different address?

Yes, you will have the option to enter a different delivery address to the billing address at the checkout.

My order hasn’t arrived. What should I do?

If your order hasn’t arrived within the expected delivery timeframe, please contact our customer care team:

Email: customercare@impresspublishing.co.uk
Order line: 01227 811 614

We’ll be happy to help you with your order.

Where are the Christmas cards designed and printed?

Our Christmas cards are designed and printed by Impress Publishing, based in Kent.

What message is printed inside the cards?

Each card features one of two messages:

  • ‘Season’s Greetings’
  • ‘With Best Wishes for Christmas and the New Year’

The message included inside each design is shown on the product page, so you can check this before placing your order.

Why do some cards have different Christmas messages?

We want our Christmas card collection to offer something for everyone. Some designs feature the more traditional message ‘With Best Wishes for Christmas and the New Year’, while others feature ‘Season’s Greetings’.

The message included inside each card is shown on the individual product page.

Are the Christmas cards made from recycled paper?

Our cards are fully recyclable, including the cellophane packaging they arrive in. We’re always looking for ways to minimise the environmental impact of our Christmas card range.

What is your refund policy?

For full details of our refund policy, please see our [Refund Policy].

What should I do if my order arrives damaged or something is missing?

If your cards arrive damaged, are faulty, or something is missing from your order, please contact our customer care team as soon as possible by emailing customercare@impresspublishing.co.uk or calling 01227 811 614.

If your item is damaged or faulty, we’ll arrange a refund or replacement where appropriate, and any delivery or return costs will be covered.

For full details, please see our [Refund Policy]. 

How does buying Christmas cards support Crohn’s & Colitis UK?

Every Christmas card you buy helps support people living with Crohn’s or Colitis.

Your purchase helps fund trusted information and support, raise awareness of these invisible conditions and help break down the stigma surrounding them.

Together, we can help make sure that no one has to face Crohn’s or Colitis alone.

Thank you for supporting Crohn’s & Colitis UK this Christmas.

How much does postage cost?

The postage cost varies upon the value of your order. Some items may be excluded from the postage cost.

Order ValuePostage Cost
£0.00 - £24.99£3.75
£25.00 +£0.00

Please note that the table above is for orders within the United Kingdom. If you are ordering from outside the UK the postage cost will be calculated using the delivery country and the weight of the order. Unfortunately overseas orders with a weight of over 4kg cannot be placed online.

How can I pay for my order?

When you order online all payments are taken via WorldPay. You can pay using all major credit/debit cards.

Can I return my order?

Please see our Refund Policy.

Worldpay